Frequently Asked Questions
Find answers to the most frequently asked questions here. If you still have additional questions, please feel free to email us at firstname.lastname@example.org at any time. Please allow us 24 to 48 hours for a response. You may also contact us at (+91)9717528408. Our best-in-class support team is available 9 AM - 9 PM IST, Monday to Saturday.
What is your return and refund policy?
Can I change or cancel my order?
I got an error while placing the order, what went wrong?
I didn't receive an order confirmation email
What if I can't find what I am looking for?
We offer a hassle-free return and exchange process on all our shoes, given that you haven't worn or used them already. In case has any fitting or quality-related issue we offer free exchange with a fresh piece given the condition is as new as you got them. This is a free service as we look forward to helping every dancer find their perfect dance shoe size.
You may take the support of our customer service team available 24*7 to initiate the exchange process right away. Mail us on Store@theartistinsideyou.com
Still, in case, you don't feel satisfied with our products you may ask for a refund which will take a minimum of 5-10 days depending upon how you have made the payment during the time you placed your order. Also for any order to be refunded minimum of 400/- rupees will be deducted as a service charge for that particular order. It may vary depending upon what you have ordered.
* These are only valid for shoes/ any footwear in our store only. Any other product in our store doesn't fall under the return policy as once the product is used it will be hard for us to initiate a refund on that.
It will only qualify for a replacement, refund, or return if
1) Please send the product(s) back to us in its original condition.
2) Keep the receipts and tags on! No take-backs if they’re off.
3) In case your product is notable different from the product presented on the order screen.
If your purchase meets any of the above criteria, contact us as soon as possible, preferably not later than 10 days after the delivery on email@example.com
How to check my perfect dance shoe size online?
How long does a replacement, refund, or return take to process?
Once your claim is approved, we will a replacement or issue a refund. Quality refunds are processed immediately but may take 5-10 business days to appear on your statement, depending upon your payment method.
If we request item(s) to be returned to us, we will send the qualified refund or replacement to you after receiving the return. Customers are responsible for shipping costs on returns. Shipping, handling, taxes, and any additional service costs are nonrefundable.
To qualify for a return or refund, your item must be unused and in perfect condition. Unqualified returns will not be eligible for a refund or replacement, and the item will be forfeited.
We cannot accept returns or process refunds if:
The item(s) is ordered, but you “changed your mind.” We cannot accept returns with that inquiry.
Our team has not reviewed and approved the return request before sending the item(s) back.
The item(s) have been worn or washed.
The item(s) have been altered in any way or do not have the original tags.
The item(s) was a “Final Sale,” during time periods such as Halloween, Christmas, Black Friday, St. Patrick’s Day, etc., and utilized a promo code.
Anything else I should know?
Once the order is dispatched we won't be able to make any changes that happen 1-3 days of handling time depending on what kind of order it is. In case of error or change in the delivery address or any other essential information you may write to us right away on firstname.lastname@example.org
Please do include the order number and details of the change you require
1. Can I change or cancel my order?
2. I got an error when placing my order. What went wrong?
If your card was declined, please review the following:
Ensure that the name and address and zip/postal code entered in the “Payment Information” field are entered exactly as it appears on your card statement.
Confirm that the credit card number, expiration date, and card verification number are correct.
If this does not work, we recommend contacting your issuing bank or financial institution to verify your information and ensure no holds are placed on your account.
We can also help place an order over the phone with a credit card. Make a note of the Product ID located in the “Product Details” tab to expedite this process. Don’t hesitate to get in touch with us, and we’ll be happy to help!
If you did not receive a confirmation email, the email might have been directed to your spam folder. If it is not there, don’t hesitate to reach out to us by EMAIL as we may have the incorrect email on file. Please include the name on the shipping information, your email, and anything else that might be helpful.
3. I didn't receive an order confirmation email.
Something caught your eye, and now you can’t find it? Bummer! Some items don’t always become available again but feel free to reach out to our team to double-check.
If you have any other questions, get in touch! Please drop us a note at any time. We’re happy to answer questions about orders, changes to orders, shipping… and pretty much anything else you can throw at us. Plus, we’re nice and fun!